Refund Policy 

At TheToyshoy.com, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, please review our refund policy below.

Order Cancellation

Cancellation Window: Orders can be canceled until they are shipped.
How to Cancel: If your order has been paid and you wish to cancel or modify it, please contact us within 12 hours of placing your order or upon receiving our confirmation call.
Note: Once packaging and shipping have started, orders cannot be canceled.

Refund Eligibility
You can request a refund or replacement in the following cases:

1. Non-Delivery:
If you do not receive your order within the guaranteed delivery time of 15 days (excluding 2-5 days for processing) and you have paid in advance.

2. Incorrect or Faulty Product:
If you receive an incorrect or faulty product, please inform us within 48 hours via call, WhatsApp, Facebook, or email.

Refund Process

1. Return Requirement:
To qualify for a refund, you must return the product to our warehouse in Karachi at your own expense.

2. Refund Method:
Ensure the product is in its original packaging with all components intact. For items like wooden puzzles, the plastic wrap must remain intact.

2. Refund Method:
Once we receive the returned product, refunds will be processed via bank transfer within 3-5 working days.

3. Conditions:
Reverse delivery costs are the customer’s responsibility.
Items must be returned in original condition for the refund to be approved.

For any assistance with refunds or cancellations, please contact our customer support team. We’re here to help!